Terms and Conditions

Online Privacy Policy

This website (“Website”) and associated websites are maintained by:

Paradigm Management Solutions UK Ltd.
146 Corbylands Road
Kent DA15 8JQ


Below is the current policy regarding the usage of personally identifying information and data collected by the Paradigmpeople Network. We reevaluate this policy on an ongoing basis based on feedback from readers. The Paradigmpeople Network reserves the right to change its privacy policy. However, if there are any changes to the use of personally identifiable information and data that is different from that stated at the time of collection, we will notify you by posting a notice on our website.

Online Comment Policy

Rules of Engagement

We are grateful to our readers for participating in our online discussions. For the enjoyment of all parties, we ask that all commenters abide by our community’s rules. We do not allow any of the following:

  • Personal attacks, insults, harassment, or threatening, offensive, or abusive language.
  • Obscene, pornographic, or sexually explicit comments.
  • Potentially libelous comments.
  • Hateful or mean-spirited comments.
  • Plagiarized material or material that violates intellectual property rights, including copyright and trademark.
  • Private or personal information published without consent.
  • Commercial promotions or spam.
  • Comments that are off topic or that link to material that is off topic.
  • Comments that violate any law


All contents of Paradigmpeople —including text, charts, interactive tools, maps, source code, and images—are copyrighted and owned by Paradigm Management Solutions UK Ltd or the copyright holder specified. All rights reserved. No material may be reproduced electronically or in print without written permission.


Paradigm Training and Paradigmpeople, a Paradigm Management Solutions brand, is a registered trademark of a Paradigm Management Solutions UK Ltd in the UK,

All other product names and trademarks used in these articles are the trademarks of their respective owners.

Permissions, Reprints, and Syndication

Content derived from Paradigmpeople may be reproduced in print or displayed online and distributed, for free, in limited quantities for nonprofit, educational purposes with proper attribution. Paradigmpeople retains the copyright for any such use.

Any use of whole or partial Paradigmpeople content intended to endorse a product or for other commercial use must be approved by Paradigmpeople Marketing; contact David Knight at marketing@Paradigmpeople.com


The information on this site is of a general nature only and does not address particular circumstances or requirements. It is provided on an ‘as is’ and ‘as available’ basis without any warranty, condition or representation of any kind, whether express or implied. Paradigm Management Solutions UK Limited does not assume any liability or responsibility for the accuracy, completeness or usefulness of the information disclosed or accessed through this site. The views expressed in the PA blog are those of the contributors and not necessarily the Paradigmpeople group of companies. Suitable professional advice should always be taken in relation to any particular circumstances.

In no event will any of the companies within Paradigm Management Solutions UK Ltd group be liable for any direct, indirect, special or consequential loss arising out of or in any way relating to the use or performance or the use or misuse of the information accessed through this site.

Linking Policy

Websites may include links to paradigmpeople.com content, as long as that content is available free of charge to the general public on our site, under the following conditions:

  • The content continues to reside on paradigmpeople’s site and is not copied to appear on your site
  • The link opens to a full, non-framed browser window that sends traffic to Paradigmpeople’s site
  • When linking to a specific Paradigmpeople article, you use our headline for the article and a summary of no more than two sentences
  • Paradigmpeople is credited along with the link on your site

Paradigm Management Solutions UK Ltd reserves the right to request that links be removed from a website if we deem they are not in our corporate interests


Thank you for taking the time to visit our website.

We collect and use personal information to help us provide useful relevant information for our potential and existing customer.

Our customer privacy policy explains how we use your data and what you should do if you have any concerns. We obviously comply with the Data Protection Act 1998 but want all of our visitors to get value. Your continued to use of our website you consent to Paradigmpeople using your data.

We will never hire out or sell your data to anyone.


As you would expect, we collect personal information about you which we require for the products and services you buy from us. We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims.

From time to time, we may contact you for research purposes, or to tell you about our special offers and other services – we give you opportunities to opt out. Where appropriate, we will get your consent to send you information you find useful.

Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non-sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

USE OF COOKIES BY Paradigmpeople

Most web browsers allow some control of most cookies through the browser settings.

What are ‘cookies’?

‘Cookies’ are small text files that are stored by the browser on your computer or mobile phone. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Websites are able to read from and write to these files, allowing them recognise user preferences or return visitors. Cookies are the tools that give websites a sense of memory, allowing them to recognize one user’s website visit from another. For example, this site uses cookies to count the number of visitors to our site. Our cookies do not hold any information that could identify you personally (name, address etc.). Each web domain can only access cookies stored by that specific web domain, meaning that only the paconsulting.com servers can access the cookies set by the paradigmpeople.com domain.

Note that Browser Cookies are not software, they are not programs, they cannot carry viruses and they cannot install any kind of malware on the host computer. Logs are another way that we collect information about web site traffic. The data collected are anonymised data based on IP addresses and do not contain any individual information.

Use of cookies on this site

Some cookies used on paradigmpeople.com are either technically necessary for the web site to operate or necessary from a marketing perspective to know how our web site performs. We don’t ask our visitors to consent to these cookies.

None of these cookies collect any individual data about our visitors. They are only anonymised data.

Other cookies enable us to remember our visitor preferences. We ask our visitors to consent to these before they activate the “remember me” facility or participate to a poll.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How to refuse the use of cookies

Opting out of cookies set by our traffic management software

Other opt-out options

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following link may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

Follow the following link for instructions on removing cookies from your particular browser

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:


From time to time our website uses third party advertising and advert targeting. For ways to turn off third party ad targeting you may want to visit The Internet Advertising Bureau UK – Internet Advertising Bureau to remove third party adverts

You can find more information or turn off targeting by member companies at YourOnlineChoices UK, More information on turning off third party advertising


Our databases our held securely externally by third parties. We take your privacy very seriously so that all third parties are contractually bound only to use personal information to perform the services that we hire them to provide.

We will never hire out or sell your data to anyone.


We also take measures to ensure that where your data is held externally your personal information is adequately protected.


Paradigmpeople may from time to time send updates about our products and services.

We never give your data to 3rd parties for any marketing purposes.

By providing us your email address you accept us contacting you by email for direct marketing.


Occasionally we might contact you about our training courses or other services by mobile phone. We will contact you by mobile or SMS if we need to urgently reach you about changes of venue or times.


We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.

Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.

Payments made via our web sites are processed in a secure environment using software provided by Stripe or other third party providers.

We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose is deleted securely.


We do not currently use personal information for the purposes of automated decision making. However, we may add marketing automation systems in the future.


Please renew or update the contact information we have for you by contact us at marketing@Paradigmpeople.com


If you have any questions about our privacy policy, please contact us either by email at marketing@Paradigmpeople.com


Please review our privacy policy on a regular basis to make sure you have read the latest version and you understand what we do with your personal information. Your continued use of our services or our web sites following the posting of changes to these terms means that you consent to those changes. We reserve the right to add to or amend this privacy policy at our sole discretion, without prior notice to you.

This version of the privacy policy is effective as of 01st September 2016


Refund policy

  • Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Simplilearn, you agree to our Privacy Rescheduling Policy, Terms of Use and refund policy

Our refund policy is as follows:

Cancellation & Refunds: Online Training

For Self-Paced Learning:

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.

For Instructor Led Training:

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
additionally, in the case a user downloads the E-Book for the course the money back guarantee will be void.
If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.

Cancellation & Refunds: Classroom Training

Paradigmpeople, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)

    • In case Paradigmpeople cancels an event, 100% refund will be paid to the delegate.
    • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
    • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.

Refund request can be initiated in two ways

    • From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.
    • In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

Note: All refunds will be processed within 10 working days after the refund request is approved by Paradigmpeople.

Rescheduling policy

  • In case Paradigmpeople reschedules the training event, the options available to the delegates are:
    • 100% refund, if the rescheduled dates do not fit into the delegate’s schedule.
    • The delegate would have the privilege of rescheduling and attending a class in future at his/her convenience, at any location, on any date of a scheduled training.
    • The delegates, if they so wish, can send a replacement. However, this should be intimated to Paradigmpeople at least 3 days prior to the event.

Whereas, if for some unforeseen reasons, a delegate wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below:

    • If the rescheduling request is received 7 days prior (or more), 10% of registration fee will be charged.
    • Please note that rescheduling will be subject to availability of seats.
    • If the request of rescheduling is received within 7 days or less, no rescheduling will be allowed. However, the delegate can send a replacement instead.

Copyright Policy

It is our policy that any content included on the Website or within the Online Content and Courses that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website as soon as possible after we are made aware of such infringement or potential infringement.

If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to copyright-infringement@futurelearn.com, containing at a minimum the details outlined in section 9.4 below.

We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content.

When you notify us in accordance with the previous paragraph, your written Copyright Infringement Notice must contain the following:

  • a statement telling us you believe that you have found content on the Website which you believe infringes your intellectual property rights;
  • which country your intellectual property rights apply to;
  • the title of the content concerned and the full URL for access to that content;
  • a statement explaining how the content infringes your intellectual property rights;
  • your mailing address, telephone number and email address so that we can contact you;
  • a statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use; and
  • your signature (an electronic signature is sufficient).

We will, acting in our sole discretion, terminate Learner Accounts and access to the Website and Online Content and Courses if a Learner has been notified of infringing activity twice or more (regardless of whether the Learner has taken appropriate action as we may direct.

Our Liability to you

Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.

The Website and the Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them.

We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):

  1. any loss of profit (directly or indirectly);
  2. any loss of goodwill;
  3. any loss of opportunity; and
  4. any loss of data suffered by you.

We provide the Online Content and Courses on the Website in good faith but give no warranty or representation that the Online Content and Courses are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Online Content and Courses on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them. We do not warrant that defects in the Website or Online Content and Courses will be corrected.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.

We accept no responsibility for any loss or damage incurred by you as a result of:

(a) any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content and Courses;

(b) any changes which we may make to the Website or Online Content and Courses, or for any temporary interruptions in the provision of the Website or Online Content and Courses;

(c) the deletion of, corruption of, or failure to store, any Online Content and Courses and other communications data maintained or transmitted by or through your use of the Website;

(d) your failure to provide us with accurate account information; and

(e) your failure to keep your account details secure and confidential.

We reserve the right to suspend your use of the Website and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons.

We may terminate your Learner Account or access/use of the Website with immediate effect:

(a) if we reasonably believe you or any Learner you are connected with are in breach of any of these Terms;

(b) in order to prevent any fraudulent, unlawful or abusive activity; or

(c) if it is necessary to prevent or stop any harm or damage to us, other Learners of the Website or the general public.

Governing Law

These Terms, your use and access to the Website, and all other policies issued by us whether referred to by us herein or not, and the relationship between you and us is governed by the laws of England and Wales.

Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of England and Wales. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing we both agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute.

Notwithstanding the above, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.

Changes to the Website and these Terms

We may update or amend these Terms (as well as any other policies or guidance we issue) from time to time to comply with law or to meet our changing business requirements, without notice to you. Any updates or amendments will be posted on the Website. In addition, we reserve the right to modify, suspend or discontinue all of the Online Content and Courses with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

Other Important Terms

If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.

Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 (which is expressly excluded) or otherwise.

We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.

These Terms, the Privacy Policy, the Code of Conduct, and the Cookies Policy set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.